During an setup od an customer today we get an Issue with the email Router profiles.

Issue Details:
Microsoft Dynamics CRM 2011 with Email Router for Dynamics CRM 2011 Customer use an up-to-date Exchange 2010 servers. Outgoing shall use SMTP. When clicking the button “Test Access” we get for incoming

Outgoing Status: Failure – Type ‘System.ServiceModel.Channels.ReceivedFault’ in Assembly ‘System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089′ is not marked as serializable.
// Only using the outging provile in this case but the error should be the same for Incoming as this is .Net related.

Cause:
Seems to be an .Net Issue. Tried all stuff we found in the internet. Nothing helped.

Solution:
Uninstalled the Microsoft Dynamics CRM 2011 Router. Reinstalled the MAPI on the server. Installed the Microsoft Dynamics CRM 2011 Router. again. Configuration was fetched from the old xml file. Tested it Working proper now. Installed the Microsoft Dynamics CRM 2011 Router Update Rollup 2 (current approved UR at customer site), Tested it again, still working.

Solved.

//Update the other thread

http://social.microsoft.com/Forums/en-US/crm/thread/47302696-f568-4fe8-ac47-7c37171302c7#841b8775-9a94-4986-90aa-acaf46aa2325

Email are not send via Email Router.

Issue Details:
Message from the opened Email Message in CRM (yellow box) “This message has not yet been submitted for delivery” or the status “pending send”. In the email Router Log we see that the Router is polling put didn´t find any Email messages which are for delivery.

modification to this file solved it.

C:\Program Files\Microsoft CRM Email\Service\Microsoft.Crm.Tools.EmailAgent.xml

Especially these tags !!

<MaxMessageCount>30</MaxMessageCount> //was 2000

<PendingStatusDelay>30</PendingStatusDelay> //was 30000
< SendingStatusDelay>60</SendingStatusDelay> // was 30000

Check this link for detailed information
http://blogs.msdn.com/b/crm/archive/2008/07/02/email-router-configuration-xml-file-explained.aspx